Shipping policy

Delivery

All orders are processed within 4 business days. All orders placed from Thursday afternoon through Sunday afternoon will be shipped the following Monday. We do not ship on public holidays. Please keep this in mind when placing your order, especially if it is urgent or intended for a special occasion.

Once your order has been processed, you will receive a confirmation email containing your shipping details and a tracking number so that you can follow the progress of your shipment.

Delivery times will vary depending on the destination and the terms indicated at the time of the order will in any case have indicative value.

All taxes and customs duties are handled by us, so there will not be any unexpected charges upon delivery. However, Bigli cannot be held responsible for delays incumbent on suspension of service of our carriers as well as customs procedures for shipments abroad.

The following shipping fees applies depending on the territory of delivery:

Italy, Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden, Monaco, San Marino, Vatican City: for purchase order under 150 euro, a shipping fee of 9,90 euro apply. You can enjoy complimentary delivery on all orders over 150 euro.

For Norway and Switzerland, a shipping fee of 9,90 euro applies for purchase order under 150 euro, for purchase order above 150 euro, the 15,00 euro shipping fee apply.

Non-Delivery

In case of non-delivery due to the absence of the recipient at the specified address, the courier will send you an email warning and will attempt a new delivery. 

If it is impossible to make the new delivery due to the absence of the recipient, Bigli's customer service will try to contact you to schedule a further delivery. In the event that Bigli's customer service is unable to contact you for the next 10 days or in the event of further impossibility of delivery due to the absence of the recipient, the products ordered will be returned to Bigli.

The termination of the purchase order and the refund amount will be communicated to you by email. The refund amount will be credited to the payment method used for the purchase. 

Bigli is not responsible for the methods and timing of the release of funds by the credit institutions, owners of the payment systems used by you to place the order.

 

Your duty to check the products 

At the time of delivery of the products you are required to check: a) that the tear strip of packaging is intact and the packaging is not damaged or otherwise altered; b) that the number of pieces delivered corresponds to that indicated in the transport document.

Any damage to the anti-burglary label, packaging and products or the mismatch in the number of pieces/packages or indications must be immediately reported through customer service at support@eredizucca.com and specifying the order for which such errors occurred.