Refund policy
You have the right to withdraw from the purchase order within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire physical possession of the products.
To exercise the right of withdrawal, you must inform us of your decision to withdraw by a written request at support@eredizucca.com.
You may use the below model withdrawal form, but it is not obligatory.
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Withdrawal form
This form should be sent by email to:
Bigli 6 Srl
I______________________________ the undersigned, hereby notify the withdrawal from the contract of sale of the following goods:
□ All goods included in the order (to be filled in if you want to make a total return)
□ The goods listed below (to be filled in if you wish to make a partial return)
____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________
Order Number: ________________________________
Shipped to: ___________________________________
Place and Date ________________________________
Signature
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Effects of Withdrawal
If you withdraw from your purchase order, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.
We will reimburse you the price paid for the products, including the costs of the return shipping, using the same means of payment used for the purchase order. We are not responsible for delays in crediting, depending on the bank or type of credit card used for payment.
We may withhold reimbursement until we have received the products back to us.
Return
You shall send back the products, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the purchase order to us.
We accept returns if the item is unused and in its original condition.
For hygiene reasons, cosmetics products cannot be returned if unwrapped or unsealed unless faulty.
Please note that returns will need to be sent to Italy. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 14 days from the return of the product in our warehouse based in Milan.